Support
Contact
Questions, bug reports or ideas: support@xvdapp.com. We usually reply within two business days. In the app, Settings → Contact us goes to the same address.
Frequently asked
- How do I cancel my subscription? On your iPhone: Settings → your name → Subscriptions → xvd Pro. Or in the app: Settings → Manage subscription. Pro stays on until the end of the period.
- New phone, Pro is missing. Tap Restore on the subscription screen, signed in with the same Apple ID.
- Subtitles picked the wrong language. Choose the spoken language by hand in the subtitle panel and generate again. For songs and speech over music, a larger model downloads the first time (on Wi-Fi).
- Do I need an account? No, xvd has no accounts. Pro is tied to your Apple ID.
- Where are my videos? In Photos. The app keeps only covers and titles.